We spend a lot of time collecting and analysing who comes to Multibank and look at trends to help inform us how we need to adapt and be moulded by those who need help in our community.

How Many People Do We Support?

We count how many people come each day but also are they supporting any adults or children. When children are supported we ask their ages, this means when we get special donations for children which know which families have the children that would most benefit from the donation. We know that we support almost 500 different people each month.

Where do people come from?

Slightly fewer people now coming from Hexthorpe and Central Doncaster and more from Balby. Although it is worth remembering that in the early months of pandemic 80% came from Balby, 17% from Hexthorp and 3% from elsewhere. 1in 20 of attendees are now traveling some distance to get to us, often by bike and bus but also walking. This shows the uniqueness of the help we offer. We now have a reputation of helping anyone without evidence of need so people will also come to us until referral to agencies come through for help. We offer immediate help.

How frequently do people attend?

This tells us a bit more about peoples attendance patterns and hopefully alleys people's fears who are wondering if our open access policy is abused. The fact that the majority come only up to three occasions should convince people there is not wide scale abuse of the work we do. Those who come frequently we get to know well and they are so grateful. Many have multiagency support and will have a complex mix of issues of mental health, addiction and capacity to understand. Yes some need intense support for awhile but usually do move on. 

Do you have any more details on the people demographics?

We now see more families with younger children attending than six months ago. There are slightly more males attending i.e. less women are now attending, however it is worthing remembering that women made up only 20% early in the pandemic and only 5% a couple of years ago.
The proportion of the BAME community attending has fallen in the last six months and is back to what we saw at the start of the pandemic. This may because of many more grants being targeted specifically for BAME groups.
Less than half attending have a phone and most that we see belong in a museum. Many don't have any credit and can only receive calls. This will impact those in poverty more and more as access to services become digital and assume possession of a smart phone with 4G. 

Churches in Balby, Loversall and Wadworth