We spend a lot of time collecting and analysing who comes to Multibank and look at trends to help inform us how we need to adapt and be moulded by those who need help in our community.

How Many People Do We Support?

We count how many people come each day but also are they supporting any adults or children. When children are supported we ask their ages, this means when we get special donations for children which know which families have the children that would most benefit from the donation. We know that we support more than 800 different people each month.

Where do people come from?

More people are coming from a wider area than earlier in the pandemic. Most come from the area designated as "Central" by the council. 7% of people are now traveling some distance to get to us, often by bike and bus but also walking. This shows the uniqueness of the help we offer. We now have a reputation of helping anyone without evidence of need so people will also come to us until referral to agencies come through for help. We offer immediate help.

How frequently do people attend?

This tells us a bit more about peoples attendance patterns and hopefully alleys people's fears who are wondering if our open access policy is abused. The fact that the majority come only up to three occasions should convince people there is not wide scale abuse of the work we do. Those who come frequently we get to know well and they are so grateful. Many have multiagency support and will have a complex mix of issues of mental health, addiction and capacity to understand. Yes some need intense support for awhile but usually do move on. 

Do you have any more details on the people demographics?

We now see more families with younger children attending than six months ago. There are slightly more females attending which has been the trend since the beginning of the pandemic, it is worthing remembering that women made up only 20% early in the pandemic and only 5% a couple of years ago.
The proportion of the BAME community attending has risen in the last six months and is now ten times you would expect from the pro rata percentage of BAME in the general community within Doncaster
Less than half attending have a phone and most that we see belong in a museum. Many don't have any credit and can only receive calls. This will impact those in poverty more and more as access to services become digital and assume possession of a smart phone with 4G. 

Churches in Balby, Loversall and Wadworth